Contact

Terms and conditions

These delivery terms stand as of November 1^st, 2020.

Webstore

Littlebit Design Oy
Taideruukki, Kuusankoski
Kyminväylä 2 i
45700 Kuusankoski

info@littlebitdesign.com
VAT number: 2634720-5

The store sells for private individuals over the age of 18. All prices stated include VAT. We reserve the right to change pricing on items of delivery.

Order process

Web store products are ordered by clicking the item into the shopping cart, and paying for the entire order online. All customer information is confidential and will be stored securely. No contact information received during the ordering process will be used for any other purpose than delivering the order or clearing up any problems that might arise in delivering the order, unless otherwise stated. When approving the order, it is assumed the customer has read and understood the terms of order and delivery.

Payment methods

Payment Service Provider

Paytrail Oyj (2122839-7) will handle all payments, in collaboration with Finnish banks and credit institutions. The charge on your card or account will show Paytrail Oyj as the payment recipient, and will process the payment. Paytrail Oyj has all appropriate licenses to function as a payment service provider. In case of any problems, please contact the seller first.

Paytrail Oyj, VAT number: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Tel: 020 718 1830
www.paytrail.com

Order and payment confirmation

On receiving your order, we will send you an order confirmation which shows the information for your order. Please check this thoroughly. If you have any questions, please contact our customer service. Keep the confirmation on hand when contacting us so you have your order number and appropriate information readily available. Always make sure the content of the package you receive is in line with your order.

You can contact our customer service at:

Littlebit Design Oy
Kuusankosken Taideruukki
Kyminväylä 2 i
45700 Kuusankoski

info@littlebitdesign.com
VAT number: 2634720-5

Means and costs of delivery

Delivery charge covers all packaging and shipping costs. The cost estimate on your order is calculated by the default delivery method, and exact cost will be shown after choosing your preferred payment and delivery method. The available methods vary according to the size and weight of your order. On checkout you can choose the method you prefer, and see the exact cost.

Delivery time

Delivery times within the country vary according to the size of the order and the chosen delivery method. You will have been notified of a delay if your order contains out of stock items. We will also notify you of any foreseeable delays right after your order is confirmed. Your items will usually be shipped within 1-5 business days.

We are not responsible for shipping delays for reasons that are out of our control. Possible changes in delivery times will be noted on our website.

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Returns

Right to cancel

You have the right to cancel a sale within 14 days for any reason. This right ends at 14 days from receipt of your items in full, or in case of a downloadable purchase 14 days from receipt of order.

In order to cancel, you must inform us of the cancellation by letter or email. You can also use a printable cancellation form (not required).

You must send the information within the mentioned 14 days of order receipt, or in case of physical items, within 14 days from date of delivery.

Effects of cancellation

On cancellation of the agreement we will refund all payments on the order, including shipping costs (calculated by the cheapest shipping option) without delay, within 14 days from receipt of cancellation at the latest. Refund will be directed to the payment method used when ordering unless otherwise specified, avoiding any extra charges to you.

You must return your items without delay, within 14 days of cancellation at the latest. The deadline is met if you send proof of shipping within the 14 days.

You will only be responsible for such damage to the products that is the result of other handling than to inspect the nature, characteristics and functionality of said products.

Unclaimed shipment

Not claiming shipment does not equate to return or cancellation. We will charge shipping costs on any shipment that goes unclaimed.

In case of problems

In case of a missing of damaged item, or other instances where the received item does not match your order, please contact us within 14 days of delivery, in writing at the address mentioned under Cancellation and return terms or by phone at the given number. If the package is clearly damaged in transit, please send your complaint straightaway to the appropriate shipping company.

DISCLAIMER ​

We will do our best to keep our website up and running, but we cannot guarantee it. Nor can we guarantee any perfect delivery executed by a third party, ie. logistic operator.​​The colors you see at the website may differ from the colors of the actual products, due to the color settings on your computer. Littlebit Design cannot be held responsible for any such discrepancies. We aim to provide the most accurate presentation of the products possible. If you have questions concerning colors or measurements, please contact us by email. LAW & JURISDICTIONS​Finnish law will be applied to all disputes arising under these Terms and Conditions.